Baden (Switzerland), 100 %
Senior Project & Client Success Manager - Switzerland
BSI is currently looking for an experienced project manager to support our international customer onboarding projects for our established life sciences software products (CTMS, eTMF and more).
As a Project Manager, you will be at the forefront of customer success, ensuring seamless implementation and onboarding of our software solutions. Your key responsibilities will include:
The position entails:
- Acquisition: Assisting the creation of customer proposals and tender documents. Leading product demonstrations and requirement workshops for potential life sciences customers.
- Planning: Collaborating with the BSI sales team and project office to plan new customer onboarding projects. The planning of these initiatives will be in your hands.
- Specification: Working closely with customer subject matter experts and BSI internal specialists to define detailed customer configurations and turn them into product design and configuration specifications.
- Implementation: Planning and executing system implementation and qualification in partnership with our customers and our team.
- Validation: Collaborating closely with customers and our quality management team to create, review, and approve all required validation documents.
- Product: Bringing valuable customer feedback and requirements into our product standard to continuously improve our solution.
The working environment you will find:
- A culture built on trust and respect
- Values that define why and how we work – always focused on our goals
- A growing organization built around projects, not hierarchies
- The possibility for every employee to participate in the company’s success
- Workplace in CH-Baden, with occasional business travel to Europe, North America, and Asia
- Flexible work times and location
What you offer:
- You are a strong individual who can work autonomously as well as within a motivated team
- A self-driven, independent work style combined with strong team collaboration skills
- 5+ years of project management experience in a regulated environment
- Pharma or life sciences experience (a must)
- Strong listening, documentation, and presentation skills
- A PM certification (e.g., PMP)
- A bachelor’s degree
- Excellent written and spoken English and German
- Proficiency in MS Word, Excel, and PowerPoint
Are you interested?
We would love to hear from you.
