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Senior Project & Client Success Manager (100%)

BSI seeks an experienced project manager to support our international customer onboarding projects for our established life sciences software products (CTMS, eTMF and more).

The position entails:

  • Acquisition: Support the creation of customer proposals and tendering documents. Perform product demos and requirement workshops for potential new life sciences customers.
  • Planning: Support the BSI sales team and the project office in the planning of new customer onboarding projects. Act as project manager for customer onboarding projects.
  • Specification: Work with customer subject matter experts and BSI internal specialists to define detailed customer configurations and turn them into product design and configuration specifications.
  • Implementation: Plan and execute system implementation and qualification together with the customer and BSI internal specialists.
  • Trainings: Prepare and execute system administration and key-user trainings for our customers.
  • Validation: Close collaboration with customers and BSI quality management for creation, review, and approval of all required documents for system validation.
  • Product: Bring feedback and requirements from customer projects into the standard product roadmap.


The working environment you will find:

  • A relationship built on trust and respect
  • Values that define the why and how we work
  • Our goal-oriented work ethos
  • An organization built around projects, not hierarchies
  • The possibility for every employee to participate in the company’s success
  • Workplace is CH-Baden, with occasional business trips to Europe, North America, and Asia


What you offer:

  • You are a strong individual who can work autonomously as well as within a motivated team.
  • Five years+ project management experience executing projects in a regulated environment
  • Pharma / life sciences experience is a must.
  • You are achievement-oriented and possess excellent listening, documentation, and presentation skills.
  • Bachelor’s degree
  • Excellent written and oral communication skills in German and English
  • Computer literacy (MS Word, Excel, PowerPoint)


Are you interested?

We would love to hear from you.

apply here NOW

Next Best Action:

BSI Life Sciences




Jan Nielsen,
Community Manager Life Sciences

+41 58 255 96 22