Senior Project & Client Success Manager (100%)
BSI seeks an experienced project manager to support our international customer onboarding projects for our established life sciences software products (CTMS, eTMF and more).
The position entails:
- Acquisition: Support the creation of customer proposals and tendering documents. Perform product demos and requirement workshops for potential new life sciences customers.
- Planning: Support the BSI sales team and the project office in the planning of new customer onboarding projects. Act as project manager for customer onboarding projects.
- Specification: Work with customer subject matter experts and BSI internal specialists to define detailed customer configurations and turn them into product design and configuration specifications.
- Implementation: Plan and execute system implementation and qualification together with the customer and BSI internal specialists.
- Trainings: Prepare and execute system administration and key-user trainings for our customers.
- Validation: Close collaboration with customers and BSI quality management for creation, review, and approval of all required documents for system validation.
- Product: Bring feedback and requirements from customer projects into the standard product roadmap.
The working environment you will find:
- A relationship built on trust and respect
- Values that define the why and how we work
- Our goal-oriented work ethos
- An organization built around projects, not hierarchies
- The possibility for every employee to participate in the company’s success
- Workplace is CH-Baden, with occasional business trips to Europe, North America, and Asia
What you offer:
- You are a strong individual who can work autonomously as well as within a motivated team.
- Five years+ project management experience executing projects in a regulated environment
- Pharma / life sciences experience is a must.
- You are achievement-oriented and possess excellent listening, documentation, and presentation skills.
- Bachelor’s degree
- Excellent written and oral communication skills in German and English
- Computer literacy (MS Word, Excel, PowerPoint)
Are you interested?
We would love to hear from you.
Next Best Action:
BSI Life Sciences
Community Manager Life Sciences
+41 58 255 96 22